The finished prints are supplied in an acid free tissue wrap and shipped in an armoured 4 inch mailing tube. Original artwork is shipped flat.
Our tracked and insured delivery costs are as follows:-
Mainland UK - 5.00 GBP
Europe - 10.00 GBP
Worldwide - 15.00 GBP
These shipping costs apply for up to two prints or originals being sent to one address on the same order. Please contact firstname.lastname@example.org for shipping costs on orders of three pieces or more.
If your order arrives in less than satisfactory condition:
Take a digital photo of your damaged item and the shipping container it arrived in.
Attach your photos to an email and send them to email@example.com. Please include your order number, item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email within 24-48 hours confirming that your return is being processed. If your return is confirmed, you may not need to mail back your order. We will process the refund or replacement within 48 hours.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
If a product is perfect, but not perfect for you, we invite you to return it for a full refund (minus shipping charges) by following these simple steps:
Please send an email to firstname.lastname@example.org and include your order number, item number, a brief description of the reason for the return, and whether you'd like a replacement or a refund.
You will receive an email by return with an address to which you should return the item in its original packaging together with the your reason for the return. We strongly encourage you to return the item via a trackable method.
We typically issue your refund within 48-72 hours of receiving the package.